How to tell us that content in a Suonable account infringes your rights, and what we do about it.
What Suonable holds, and what it does not
Suonable stores files that individual users upload for their own private use. There is no public catalogue, nothing is shared between accounts, no content is publicly accessible, and nothing is indexed by search engines.
This means that when we receive a notice we cannot look up a song by name across the service. We act on a specific item in a specific account, identified by the person sending the notice.
Words and chords that a user adds
Suonable does not obtain lyrics or chord charts. It does not copy them, it does not keep a catalogue of them, and it does not fetch them on anybody's behalf.
Some screens link to other people's sites, or show their page inside a window. That page is theirs, with their own address, their own advertising and their own terms, and we are not associated with them. Reading it and copying from it is done by the person using Suonable, on their own device and for their own use — the same act as opening those sites in a browser.
What ends up in an account is what the account holder put there. It stays in that account: no other user can see it, nothing is published, and we do not reuse it.
If you hold rights in words or music and believe an account holds them without permission, the notice route below applies to that content exactly as it does to anything else.
Sending a notice
Write to copyright@suonable.com and include all of the following, or we may not be able to act:
1. Enough detail to identify the work you hold rights in.
2. Enough detail to identify the content you are complaining about — the link or the exact identifier you were given, not a general description.
3. Why you believe it is unlawful.
4. Your name and a working email address.
5. A statement that you believe in good faith that the use is not authorised, and that the information you are giving is accurate.
What we do with it
We confirm we received it, without delay.
If the notice lets us identify the content and appears well founded, we restrict access to it. Playback stops, downloads stop, and further processing stops. The files are preserved rather than destroyed, so that the complaint can be resolved on what actually exists.
We tell the account holder that access has been restricted and why, and we tell you what we did.
Restrictions we apply cannot be lifted by the account holder.
Contesting a restriction
If your content was restricted and you believe that is wrong, reply to the message we sent you and explain why, including what rights or permission you hold.
We will look at it and restore access if the complaint does not hold up. If the two sides disagree, this is a dispute between you and the rightsholder, and we may keep the restriction in place until it is resolved.
Repeat infringement
Accounts that are the subject of repeated well-founded notices are closed, and their content deleted.
Misuse of this process
Sending notices you know to be false wastes our time and harms the person on the other end. We keep a record of notices and may refuse to act on ones from a source that has repeatedly sent bad-faith complaints.